Customer Care Agent/Translator – German/English

Customer Care Agent/Translator - German/English

Do you love being up to date with fashion trends, come up with solutions and taking that extra step to make NA-KD customers feel that extra service level? If so, this could be the next adventure for you!

We are searching for you with the right attitude in the toughest and most stressful situations. Who will keep the spirit up and help our customers become truly happy and loyal to the NA-KD brand. You who will live and breathe the NA-KD vibe and work hard for our and your success. If you feel that I have just described you, apply for this position and maybe you get to be the one who’ll join us on a crazy and amazing journey.

Responsibilities

- Being a part of our Customer Service Team
- Be a structured person manic for details with an extraordinary feeling for style and product content
- Work in our Customer Service team and be responsible for our communication to the customers
- Give great service and work efficiently in different customer cases
- Work in a fast-paced environment while delivering outstanding results with innovative methods
- Translate English text on site to German

The Ideal Candidate

- Interest for writing and up to date with fashion trends and styling
- Good computer skills
- Positive attitude, honesty and humility are characteristics we value highly
- Flexible and humble towards co-workers
- Believes in disciplined work mixed with brilliant moments of creativity and innovation
- Able to prioritize your daily work and create synchronicity within customer care as well as in product descriptions
- Very communicative and service minded
- Fluent in both English and German, in speech and in writing
- Based in Sweden

About the Company and Founders

NA-KD has revolutionised the online fashion industry and is rapidly expanding! The company is led by Swedish e-commerce entrepreneur Jarno Vanhatapio, who founded Nelly.com and ZooZoo.com. NA-KD was launched in late 2015 and operates in the global fast fashion industry. NA-KD has more than 100 full-time employees and a yearly turnover of 25 MUSD. During the first year the website had 15 million visitors and gathered over 750 000 followers on social media platforms from more than 150 different countries. The company has a truly global DNA and has shipped to more than 140 countries. The majority of the sales originates from the private labels NA-KD Trend and NA-KD Boho, designed by our in-house production department. Behind the company stands a number of business angels and IT entrepreneurs. In December 2016 the venture capital firms Northzone and eEquity, became partners by investing 15 MUSD in the company.

Application deadline:Running applications

Requirements: Fluent German & English - Please apply in English

Location: Gothenburg

Position:Customer Care Agent / Translator

Location:Gothenburg, Sweden

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