Dutch Customer Service Agent

Would you like to become a part of our fun, creative, diverse and growing e-commerce company headquartered in Malmö, Sweden?

THE OPPORTUNITY

Become a part of our Customer Service department as a Customer Service Agent, where you will be offered a thorough training program in order to give our customers the very best experience in all situations. As part of your development, you will havethe opportunity to partake in various weeklytraining sessions, and a mentor will help youfocus on your strengths and weaknesses so that you canoffer customers a great experience when they contact us. The focus in our team is to give personal service, create a warm working climate, and support each other and our customers in the best way possible.

WHAT YOU WILL DO

- Help our customers with all inquiries coming in via phone, email and/or chat

- Be our expert when it comestoquestions ranging fromspecific product information, claims, stock status, shipping details, payment queries, campaign errands, to styling tips and “easy” technical issues

- You will bethe company’s eyes and ears, and will be a truly important part in the “from order to delivery chain” to ensure that we reach our goal of building an unrivalledcustomer experience

YOUR PROFILE

- Dutch is your mother tongue
- You are fluentin English since this isour corporate language

- Good language skills and a real interest in expressing yourself well, both in speech and writing (tests will be given as part of our recruitment process)

- You enjoy giving customers an outstanding service experience

- You see no obstacles in the challenges of offering quick, informative and individual answers and explanations even in stressful times

- Previous experience in the service industry is a plus

- You are proud of being precise and it is natural for you to be considerate in your behaviorboth internally and externally

OUR OFFER

- Full-time temporary employment for 6 monthswith the possibility of extension
- Work hours are 8:00-17:00 and 10:00-19:00 on a rolling schedule

WHO ARE WE?

Boozt is a leading, fast-growing and profitable Nordic technology company selling fashion and beauty online. Headquartered in Malmö, Sweden, the Boozt family is made up of 30 nationalities, 14 departments, and more than 200 people. We believe diverse teams help us build an innovative and vibrant workplace that help us continuously grow and develop. When we recruit, we are committed to finding the most qualified people, independent of background or personal preferences. We encourage an open work environment and extend trust, freedom and responsibility to our employees.

Varaktighet Tillsvidare
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