Customer Support Officer

You are responsible for

Process incoming orders by checking references and validating relevant information
Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status
After Sales Management: crediting/debiting price variances, management of customer complaints and return orders
Master data management: process changes in customer master data
Price management: Validate customer prices and maintain pricing in SAP
Maintain relations by building customer satisfaction through a customer centric mindset
Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving
Follow up on daily KPIs within the area of order management/supply chain

To succeed in this role, you should have the following skills and experience

Min 1- 3 years relevant experience in a similar position
Fluency in local language and English is required, Danish highly preferable.
Good knowledge of SAP and Microsoft Office (especially Excel)
Self-driven and goal oriented with a ‘can-do’ mindset
Strong administrator skills
Very good communication skills, both verbal and written
Comfortable with a fast pace of change
Proactive and improvement orientated attitude

Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did.

Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Varaktighet 6 månader eller längre

Klicka här för att söka jobbet