Delivery Manager

What you will do:

You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna’s products!


Responsibilities:

Be in contact with our merchants via phone, video call or email as well as on site during workshops and demos
Given the variety in complexity and size of those projects you will adjust your approach dependent on how many integrating parties or Klarna internal stakeholders are involved
Act as an interface between involved parties and steer them to completion, while eliminating friction as an external project manager
Provide merchants with profound knowledge about our products and best practices to ensure optimal end customer experience
Assist Merchants with technical integrations.
Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.

Who you are:

Desired experience and understanding of XML, HTML, REST API
Familiarity with e-commerce shop systems or payment systems.
Have worked in either pre-sales, technical integration, technical project management.
Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.


You should have:

Working proficiency and communication skills in verbal and written English.
Working proficiency and communication skills (verbal and written) in the local language for the markets Klarna is hiring. We are currently hiring in Sweden, Finland, Norway, Germany, US, UK, The Netherlands and Austria for this role.


You might also have:

Excellent ability to listen and and communicate with different audiences
Ability to handle clients situations in a confident yet humble ways based on facts
An eye for details to easily structure bigger projects into deliverables
Genuine curiosity and good technical understanding
Passion for solving problems

Who we are

Klarna is Europe's fastest growing and most exciting financial technologies (FinTech) company valued at over $2.5bn and we’re growing by 40% a year. Here at Klarna we are striving to become the world’s most favourite way to buy. It is a bold objective, but we are well on course to achieving it.

Klarna is already operating in 18 markets and we plan to keep expanding. We serve 60 million consumers, work with 70 000 merchants and process more than a million transactions a day. We have some pretty heavy-weight investors including Visa, Sequoia Capital, Permira and Anders Povlsen.

Unicorns are rare - and we are one of them! Unicorns are tech startups valued at over 1$Bn. Moreover, Klarna is listed 8th on CNBC most ‘disruptive companies in the world’ list for 2016, alongside Uber, AirBnB and coming above companies like Snapchat and Spotify - we are really starting to change the global world of payments.

Varaktighet Tillsvidare

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